You may want to try deleting the following folder and then going back into the software and try again.
C:\Users\your user name\AppData\Local\Bentley\MicroStation\8.11\AWtPzEtc3bz25jH6VJkpyA\
C:\Users\your user name\AppData\Local\Bentley\MicroStation\8.11\AWtPzEtc3bz25jH6VJkpyA\