I have just loaded the latest ORD update on a computer but when I try to run the software I get an error message. I get as far as the gray screen you see just before the "File Open" menu appears but the "File Open" menu never appears and I get an error message instead and shuts down. The error message first said there was a problem loading LumenRT so I removed the software and reloaded it without LumenRT. When I tried to open it then, I got the same results but now instead of the error message saying it's a LumenRT problem I just get a generic message saying there is just a problem (nothing specific) and again shuts down. This computer used to have an earlier ORD version on it but was taken off months ago. I don't know if or why this might have any effect.
Thanks for your help,
Chris