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Profile Report Tool is displaying zero tangent grades and extrance/exit grades for profile

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 I created a profile for my project using PowerGeopak SS4. When I open the profile report tool, all the grades as stated above read zero. This is only happening on my computer since my coworker attempted to replicate the report with the zeros and did not get the same error. Is this caused by an incorrect setting on my computer? How do i fix this bug?

See below for screen shots.


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