Here is a link describing how to access the support contact information to create a service request: http://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/30277.support-contact-information
Here is a link for software download instructions: http://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/30658.software-download-instructions